Assertiveness

This highly interactive one day training course, delivered in Melbourne, can offer you practical ideas and techniques in the areas of assertiveness, active listening, self-esteem and conflict resolution – all crucial aspects to building and maintaining positive, healthy relationships.

Conflicts and differences with others are a part of normal everyday life. However, if you have too many, or you are perhaps not handling them well – then life can certainly become stressful.

Conflicts at work can be caused by people having different points of view about things such as priorities, responsibilities, or standards – or sometimes conflict can be caused by people trying to achieve what they want at the expense of others.

At work and in life, people can react to conflict in different ways. Some people avoid it at any cost – but you can risk being taken advantage of if you become a chronic conflict-avoider.

The assertive response involves standing up for yourself and your rights, but doing so in a way that shows respect for others. Assertiveness does not mean refusing to compromise – it does mean being willing to listen and to have an open mind as to how a fair outcome can be reached.  

Assertiveness training may be able to provide you with direction in how to handle some of those difficult people and difficult situations that you encounter.

The one day assertiveness training course in Melbourne will explore …..

• Identifying specific situations in which you need to be more assertive
• Applying assertive skills in how you communicate and interact with others
• Assertive techniques for responding to criticism and difficult behaviour
• Learn how to engage others in collaborative problem solving, seeking to resolve sensitive issues
• The importance of self-esteem and fostering the inner-belief that you deserve to be treated with respect
• Remaining calm in conflict situations, so you can respond with assertiveness