Problem Solving Techniques

Root cause analysis

You may have heard of this technique described as the fish-bone technique or cause -effect analysis, or even Ishakawa technique (named after its founder)

It offers a structured method for generating possible causal factors that may have created the problem

Have a look at the video, it offers a lovely clear overview of how the technique can be applied

• Six Thinking Hats

Edward De Bono is respected as an expert in lateal thinking and creative problem solving. He is the author of the top selling book, Six Thinking Hats, in which he describes a methodical approach that a group can apply to problem solving.

This workplace problem solving method has become known for the way it blends rational and logical thought, with a more creative perspective. De Bono refers to it as a technique which promotes "parallel thinking" or a way in which a group can explore and discuss an issue without debating or engaging in destructive argument

Have a look at Problem solving tips or

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